OUR SATISFACTION GUARANTEE
Love our service, or your money back. No questions asked.
All synKro products and services come with a 30-day money back
guarantee! The 30 day period starts when your service is activated
and your payment method is charged, not when you registered for
service and placed your order.
Should you, for any reason, wish to terminate your synKro
services during your first 30 days of service, just call our
Customer Service number at 1-844-883-1659 (24x7) and state that you
wish to cancel your service. The customer service representative
will take your request -- and we will also ask you if there's
anything we can do to make it right! You will receive a ticket
number which will confirm your request by email. YOUR
INTERNET SERVICE WILL TERMINATE AT THE END OF YOUR PRE-PAID
If your equipment was professionally installed, our scheduling
department will contact you to set up time for the technician to
come to your home and remove the outdoor modem with its wiring with
minimal impact to your premises. We will pick up the Wi-Fi router
and power supply. You or a responsible adult must be home and will
be asked to sign a receipt.
If you did your own installation we will send you a prepaid
shipping label which can be used to return the equipment. The
equipment must be
shipped within 14 days and received within 30 days and be packaged
properly to prevent damage.
NOTE: Failure to return the equipment within the time
specified may result in a charge to your credit card on file for
the value of the equipment which will be specified in the email you
will receive. Note that this amount can reach $400 or more with
additional sales tax applied.
There are no refunds on:
- Any new account set up fee(s) plus taxes.
- Your installation fee (professional installation or
self-installation) plus taxes.
Refunds will be applied to the original payment method upon
removal of the devices by the technician (professional
installation) or receipt of the equipment (for